Effortless Resident and Board Engagement TOPS [ONE]

 
Owner access was a real game-changer. Instead of having to wait until morning for us to play telephone tag with [clients], they can go in their portal anytime they want.
Beth Schloemer
Coventry Group Community Management

Self-Service for Your Owners

Nearly 67% of residents prefer to get help online versus having to call and talk to someone. Our Advanced Portals gives your owners the tools to easily self-serve. And if they need to reach out to your staff, the embedded Service Request feature gives you a trackable, reportable communication that is visible to all parties. 

  • Owners can use one login to access one or many homes they own
  • Owners can use online payment tools, including TOPS Pay
  • Allow Owners to submit a request for service

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Set Yourself Apart

89% of Owners say Customer Service is the most important thing they are looking for and Owner expectations get higher every year. Without a solid resident engagement platform, that means more work for your team. Our Advanced Portals is the easy, turn-key solution that helps you look good and gives your Owners and Boards the information they want.

  • Greatly reduce phone calls with our Owner Access self-service portal
  • Rapid activation means your Owners and Boards can be online in hours not days
  • Advanced Portals is a turnkey solution requiring little work from your staff

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Owner and Board Engagement on Any Device

Our Advanced Portals is a mobile-responsive application. That means that a user has a flawless experience no matter what device to access the site. Over 50% of Owners are using their phone to get online, so our Advanced Portals gives them the mobile experience they way without creating any additional work for you.

  • Allow Owners to access their Advanced Portal on any device
  • Compatible with Smart Phones, Tablets, Macs, and PCs
  • Increased utilization with support for multiple devices

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Empower Your Board Members

Advanced Portals gives your Board Members a Dashboard to stay on top of everything in the community. From bank balances, to recent payables, to open issues in the association, the Advanced Portal serves them with real-time information.

  • Real-time data keeps your boards up-to-date
  • Dashboard view makes digesting lots of information easy
  • Allow Boards to view Payables, Reports, and Documents on demand

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Over 500 companies like yours are growing their business with TOPS [ONE]

From big to small organizations, our solutions are designed with you in mind.