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How To Manage Remote Staff While Keeping Them Productive And Engaged With Your HOA [Free eBook]

While There Are Challenges Involved With Remote Work, There Are Many Benefits If an Organization Is Well-Prepared With Best Practices They Can Implement Enterprise-Wide As businesses shift to move their employees to a fully remote workforce, we want to share some best practices that we’ve learned over the years for strong business continuity, that will […]

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Free Download

How to Streamline Resident Communication with a Owner Access Portal

Improve Resident Communication in Your Community As a property manager, your main responsibility is to make your resident’s lives as easy as possible. However, each resident is different, and different resident needs can arise. Your HOA board needs to be ready to take resident calls at any time, and this can greatly impact your workload. […]

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Accounting

Before Legal Action: How to collect past due assessments [Free Sample Collection Letters]

Note: This article has been updated since it’s original publication. Homeowner Collections is an unsavory topic. It’s no fun to be ‘THAT guy’ who is going after down-on-their-luck neighbors and demanding money. Of course, in a homeowners association, you always have the nuclear option for collections—the home lien—but that should really be a last resort. […]

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Management

3 Things Every CAM Manager Should Know About HOA Resales [Free Estoppel Letter Template]

Note: This article has been updated since it’s original publication. An important aspect of any professional CAM manager’s job is dealing with home resales that occur in the community. Unlike the realtors, brokers and other real estate professionals who are looking out for the interests of the seller or the buyer in a sale, the […]

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How to Reduce Your Accounts Payable Time

AP Time Builds Up How much of your week as a community manager is spent managing finances? Accounts Payable, or AP, is a part of the business all industries must handle, and community management is no different. When managing a property or community, a major responsibility is billing and paying vendors. This can turn into […]

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[ONE] on [ONE] with Mike Hardy

Our Quarterly Webinar Series That Provides Viewers an Inside Look at TOPS FREE Download: [ONE] on [ONE] with Mike Hardy In this PDF, TOPS President and CEO, Mike Hardy gives you an inside look at TOPS with our quarterly webinar series. You’ll learn: Cutting-edge advances in TOPS technology New company-wide initiatives And more! This is […]

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How to Keep Your Board Informed Using TOPS Advanced Community Portals

What Are Advanced Community Portals? Community management is a complex job and not every day is the same. When running a community, you often have unexpected issues that come up during the day and it takes away time from the task you are currently working on. Usually this involves a resident needing assistance with an […]

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Steps to Properly Maintain Property Amenities and Cleanliness

Why is Community Maintenance the Property Manager’s Job? Property cleaning and maintaining amenities may seem like a mundane task, but proper community cleanliness and maintenance can set community managers apart. Community cleanliness shows residents and potential new residents how much you care about your community. Taking the time to clean the community club house or […]

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How to Reduce Violations Within Your Community

Managing Violations Is No Easy Task One of the most difficult challenges facing community managers is trying to keep track of all their violations. Violations are a common issue across any HOA community. It is the job of the board to find the violations in the community, notify the resident, and track that the violations […]

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Communicating with Your Residents Effectively with New HOA Technology

New HOA Technology Improves Resident Communication One of the biggest challenges facing HOAs is the lack of communication between the board, its residents, and owners. A lack of communication within the community can cause a lot of headaches for you and your board. It could lead to missed payments on the resident’s end, which leads […]

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How to Streamline Resident Communication with a Owner Access Portal

Improve Resident Communication in Your Community As a property manager, your main responsibility is to make your resident’s lives as easy as possible. However, each resident is different, and different resident needs can arise. Your HOA board needs to be ready to take resident calls at any time, and this can greatly impact your workload. […]

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What to Consider When Stay-at-Home Orders Are Lifted

Stay-at-Home Order Is Lifted! Now What? As states attempt to re-open after the COVID-19 shutdown, HOAs and communities need to be ready for the changes it brings. Property managers need to consider what they learned in the months their state was shut down and how to re-open community facilities in the safest way possible. The […]

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Advantages to Using Cloud-Based HOA Software vs. Desktop Software

Which Software Should You Invest In? In a world of constantly changing technology, one of the most common questions property managers and business owners may face is should I invest in a cloud-based software or stick with traditional desktop software? When deciding on property management software there is a difference. Cloud Computing Has Been One […]

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The Best Practices for HOAs in 2021

There Is No Question That 2020 Has Been One of the Toughest Years on Record for Everyone So Far It tested the resolve of the global community along with the community association management industry. The COVID-19 pandemic has a major challenge for property managers this year, and while we would all like to forget it, […]

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