Classic Management’s initial use of TOPS [ONE] focused on streamlining business processes. Rather than manage through the gluttony of disparate systems, Classic Management now sends monthly invoices to all residents with the push of a button. Residents can pay monthly bills right through TOPS [ONE] Owner Access, and since everything runs on the Cloud, records are updated instantly. Everyone has access to the latest available information. Annual notices and quarterly financial reports are always accurate and available when needed.
In addition to assuring accurate account information, TOPS [ONE] improves communication between homeowners, board members, and Classic Management by utilizing a common set of tools, interfaces, and terms. With TOPS [ONE], residents have become more responsive, account-related questions are answered faster, and everyone using the system receives a consistent service level. The result: the number of customer service-related phone calls and emails has dramatically decreased.
With TOPS [ONE] firing on all cylinders at Classic Management, it has provided unprecedented levels of predictivity on future revenue and expenses. Armed with this information, Classic Management can deliver innovative solutions to residents and homeowner associations. When needed, Classic Management will help fund community-specific capital improvement projects and uses TOPS [ONE] to invoice residents until payment for the project is completed.
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