Classic Management Improves Customer Service, Reduces Operational Expenses by over 75% with TOPS [ONE]

When we first started Classic Management, we only had a couple of hundred doors. Our growth to over 3,000 doors is based on the experience knowing TOPS [ONE] would scale with us, while keeping costs in check.

TERRI HENDERSON
CLASSIC MANAGEMENT

TOPS [ONE] Transforms Business Operations

Classic Management’s initial use of TOPS [ONE] focused on streamlining business processes. Rather than manage through the gluttony of disparate systems, Classic Management now sends monthly invoices to all residents with the push of a button. Residents can pay monthly bills right through TOPS [ONE] Owner Access, and since everything runs on the Cloud, records are updated instantly. Everyone has access to the latest available information. Annual notices and quarterly financial reports are always accurate and available when needed.

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Consistency Is Key

In addition to assuring accurate account information, TOPS [ONE] improves communication between homeowners, board members, and the property management company by utilizing a common set of tools, interfaces, and terms. With TOPS [ONE], residents have become more responsive, account-related questions are answered faster, and everyone using the system receives a consistent service level. The result: the number of customer service-related phone calls and emails has dramatically decreased.

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Delivering Innovation

With TOPS [ONE] firing on all cylinders, unprecedented levels of predictivity on future revenue and expenses. Armed with this information, Classic Management can deliver innovative solutions to residents and homeowner associations. When needed, Classic Management will help fund community-specific capital improvement projects and uses TOPS [ONE] to invoice residents until payment for the project is completed.

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FREE DOWNLOAD:
Classic Management Improves Customer Service, Reduces Operational Expenses by over 75% with TOPS [ONE]

In this download, you will receive the full case study in an eBook.

You will learn how Classic Management realized:

  • Less Labor Spent on Manual Bookkeeping Tasks
  • Reduced Operation Expenses by 75%
  • Streamlined Business Processes

This is the resource you’ve been waiting for.

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