Beth and Mark Schloemer implemented TOPS Pro in 2010, and in 2017, they learned about the advantages the new TOPS [ONE] platform offered. Coventry Group transitioned three communities in mid-2017, and on January 1, 2018, switched the remaining neighborhoods over.
Invoicing, for example, used to take Beth two days to complete each month. Now, with TOPS [ONE], she outsources invoicing and saves nearly 80% of her time, now spending less than half a day on the task.
Before TOPS [ONE], Beth’s CPA would spend two weeks in their office going through reports. Now, it takes 10% of that time. “Our CPA said it’s the easiest program he’s ever used. Before, we had to provide him copies of documents.
Now, we don’t have to do any of that,” she added. “We just provide the CPA with a login and he can access what he needs, when he needs it. They come in for a day and a half or two days, and they ask for very little.
One of the aspects that attracted Beth and Mark to TOPS [ONE] was the ability for owners to see their own records. “Owner access was a real game-changer,” Beth said. Homeowners can go online, log into the secure portal and view their current balance, account history, open violation tickets, and work orders.
With TOPS [ONE], homeowners no longer have the frustration of wanting the answers to basic questions after hours. “Instead of having to wait until morning for us to play telephone tag with them, they can go in their portal anytime they want,” She said. “The customers are happier!”
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