A week after we started the business, we engaged TOPS. TOPS has been our backbone. Day to day, TOPS [ONE] has a lot of flexibility, allowing us to customize our processes and procedures in reports for what different boards of directors want.
FRONT STREET MANAGEMENT
Customization of Reports
Each month,Front Street Management prepares reports for the HOA’s board members. With 20 communities, this process can be time-consuming and even more so if a board wants specific information included or wants that information in a particular format. With the TOPS [ONE] reporting feature, users can consolidate or tailor reports to meet individual needs. A process that took two and a half hours per community monthly now takes one hour– a monthly savings of 30 hours.
With TOPS [ONE] Owner Access, residents have access to their account information 24 hours a day. Instead of calling Front Street Management with a question, they can go online to look up their accounting history, make payments online, and review any violations.
The TOPS [ONE] work order system makes it easy to capture incoming maintenance and billing problems and assign them to a designated department or person. This was especially beneficial during the pandemic when staff worked offsite, and emails got backlogged. With this function, it is easy to see the status of the request and check to ensure the issue was addressed.
TOPS [ONE]’s cloud-based software easily interfaces with banking institutions, making it easy to download information from the bank to TOPS [ONE] and the HOA’s web hosting software. TOPS works with additional partners for portal and website integration, industry resources, and print and forms management.
Front Street Management Increases Quality of Service and Efficiency with TOPS [ONE]
In this download, you will receive the full case study in an eBook.
You will learn how Front Street Management implemented TOPS [ONE] to support their growth:
- Customization of Reports
- Partner Integration
- Owner Access
- Work Orders
This is the resource you’ve been waiting for.